© Nut Free Chocolate People Limited 2012-2016

Registered in England, Company Number 09334030

Registered Office:

Retford Enterprise Centre, Randall Way, Retford, Notts DN22 7GR

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Due to unprecedented demand we are closing our order books for Christmas delivery at Midnight on Sunday 26th November.  

Orders received after this date will be processed in the New Year

Terms & Conditions

Delivery Times (UK)

We will normally despatch your order between five to seven working days of receipt of your order. PLEASE NOTE:  At busy times, holiday periods or over bank holidays and national holidays there may be a longer despatch date. From September/October our delivery can take up to 14 days due to the increase in seasonal orders. As Christmas nears this time can double as order volume increases. Again from February until after Easter our delivery can take up to and exceed 21 days. We will always do our very best to accommodate any deadlines you may be working to, so please email us to alert us to any time sensitive order. We shall notify you when your goods have been despatched.


Overseas Orders

Orders are accepted from overseas (non UK) if you can make online payment with a valid credit or debit card. For details of postal charges overseas please see the prices quoted online before checkout, as the cost of delivery will depend on your geographical location. Placing your order indicates acceptance of the postal charges, You must observe and comply with import and other permits of your country to purchase from our website. Nut Free Chocolate People Ltd accept no liability in respect of the export or import of the products you purchase

Returns & Refunds

Your right to return goods are currently protected under the EU Distance Selling Directive.  We have very high standards for the production of our goods and expect them to be delivered in a good condition. Whilst we have no control over our product once it leaves our premises, we will offer a refund or replacement for goods that have not been received after 14 days of despatch (this does not include items which have not been delivered due to the customer being away from home/work when delivery was attempted). Should this occur, please contact us with your order details so we can track your goods and replace/refund as appropriate.

Should you feel any of our products has not been to the standard you would expect, then please return the product to us and we shall issue you with a refund or a replacement.  Any goods returned must be unopened, in the original packaging.  We cannot be responsible for any items that do not reach us so please retain proof of posting.


Substitutes

We reserve the right to substitute items should the item ordered not be in stock. Should this be the case we will offer goods of a similar nature or a more expensive substitute, for example if you order a box of six chocolates we may substitute a box of 12. If we cannot offer a comparable product we shall contact you to discuss alternatives, or alert you to a delay in processing your order.


Terms & Conditions Continued……..

© Nut Free Chocolate People Limited 2012-2016

Registered in England, Company Number 09334030

Registered Office:

Retford Enterprise Centre, Randall Way, Retford, Notts DN22 7GR